Do your staff have wisdom?

by Rebecca Morgan, CSP, CMC on March 23, 2016

I work closely with a tech company which isn’t a client. They have thousands of employees around the world. Their headquarters houses a few thousand.

Because I am a super-user of their site, I get asked to participate in special programs — some beta tests, some educating new, seasoned and prospective users. The few dozen staff with whom I’m worked are smart.

However, because these intelligent people don’t have a lot of work experience, I find they make decisions that aren’t wise. They don’t think through the repercussions on their users before enacting changes. They don’t decide actions based on long-term ramifications, nor on the message their decision sends about the company’s values.

I find they lack …

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Get Your Requests Granted More Often

by Rebecca Morgan, CSP, CMC on March 9, 2016

Most of us need to enlist others outside of our team to help accomplish some tasks. Since the others are not required to say yes, you must finesse how you ask. In fact, even if the person is on your team, s/he may not be obligated to help you if what you’re asking is outside his/her area of responsibility.

It’s important to build relationships before you need to ask for help. People are inclined to help others they like, respect and trust. So ensure you are treating everyone you encounter in the best possible way. If someone asks you for assistance and you are able to provide it easily, then help them out. While requests are never to be quid pro quo, it often helps someone say yes to you if you’ve helped them. But don’t expect it or make them feel badly if they can’t help you in return.

In asking, your timing, tone of voice and word choice are critical.

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Conversational Drifters

by Rebecca Morgan, CSP, CMC on March 8, 2016

At a recent business meeting of 8 people, one participant was unaware that his ramblings were irritating others. He spoke aloud whatever crossed his mind – when he had the floor, he got a text and mentioned it was from his wife. He further explained that his was was upset about her boss and wanted his input. “She just wants me to listen” he went on, “Boy, is her boss a jerk.”

This kind of unedited commentary was not unusual. He had conversations with individuals in the group — taking up the whole group’s time — that should have happened afterwards between just the two of them.

I was struck by how much time — and money — this wasted. And I’m afraid it was not an isolated instance.

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Are you fishing in a bathtub?

by Rebecca Morgan, CSP, CMC on March 4, 2016

A pal was sharing how frustrated he was in getting his non-profit idea off the ground. He has decided his solution was to convince a big tech company to fund it. He mentioned various ones he knew had big bucks, but I knew his idea was not aligned with what their foundations funded.

He was staunch in his belief that he could get them to fund him if he just met with the right people. I told him he was bloodying his head pounding it on a brick wall to get someone to embrace his idea and fund it for millions of dollars.

Finally, I said, “You’re fishing in a bathtub. You need to find a pond of fish who want your bait.” I didn’t mean to trounce his idea, but rather to help him find a more fruitful path.

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Honored to be featured in Manila publications

by Rebecca Morgan, CSP, CMC on March 2, 2016

I was honored to be featured in the press coverage of our Together We Can Change the World’s Global Leadership Boot Camp last month. In addition to the fabulous piece in the Asian Journal, I was also featured in the publications below, plus The Standard, Malaya and at GlobalPinoy.com and Manila Bulletin Online.

Business Inquirer

Malaya Online

BalikbayanMag.com

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Lessons from embracing my inner mermaid

February 19, 2016

Tweet If we have any imagination, we’ve been curious what it would be like to live someone else’s life if only for a day. I’ve sometimes pondered how I might like being an actor, lawyer, airline pilot, teacher, cruise director, dancer, film director or a dozen other professions. As I teenager I loved acting as […]

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Successful Leadership Boot Camp in Manila

February 11, 2016

Tweet Ten colleagues and I spoke at the Global Leadership Boot Camp in Manila on Jan. 30. We were all part of the Together We Can Change the World tour (more on our activities in another post). This reporter from the Asian Journal did a great job capturing the essence of three of our presentations.

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New project case studies available

December 23, 2015

Tweet We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. Leadership/Management Increase senior managers’ leadership skills Develop management and leadership skills in technical leads/supervisors Enhance management/leadership skills through year-long Management Academy Encourage industry executives to share best practices […]

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Re-engineering the Customer Experience

December 1, 2015

Tweet I love it when clients want to ensure their customers have a positive experience with every interaction. So I was thrilled with a previous client called to ask me to help them re-engineer their customer processes.

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Do you know how you stack up against the competition?

November 22, 2015

Tweet On a recent visit to Seville, my group of 4 friends engaged Pepe Muñoz (www.SevillebyPepe.com) to show us around on bikes and take us on a tapas tour. Pepe exceeded our expectations — we loved his humor, his insights, his perspective of life and his great English — so we hired him to take […]

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