What sayings are holding you back?

by Rebecca Morgan, CSP, CMC on August 11, 2014

When I hear someone declare, “There’s nothing new under the sun” I want to scream, “Have you not been alive the last 10, 20, 30 or 40 years?” So much new has been invented you’d have to have been living under a rock to believe the trite saying they so adamantly express.


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The theater of AT&T

by Rebecca Morgan, CSP, CMC on August 7, 2014

I’m not talking about an actual physical space, but instead, of the verb form. An action that is just for show.

While doing some work on my house, the crew accidentally messed up the outside box where the wires come into my house. I have VOIP through Comcast so wasn’t sure the wires were even relevant. So I called Comcast and they told me to call AT&T.

I did. The rep was helpful and said the wires running to the house were their responsibility so she scheduled a guy to come out the next Monday. Since it was Friday and it wasn’t urgent since I still had phone service I said fine.



Lesson from a proud vendor

by Rebecca Morgan, CSP, CMC on July 15, 2014

My visit to the summer farmers’ market yielded a delightful feast for the eyes and mouth. The bright-colored fruit and veggies were displayed with gusto. The abundant fruit samples at the many stalls were succulent delights.

Approaching a vendor displaying large watermelons, I asked “Would you do half?” He nodded yes. “How much?”

“Five dollars” he responded with an impish smile on his face – a whole melon was $5. I obliged with an exaggerated expression of disbelief.

“No!” I exclaimed.


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When you need to give a hug

by Rebecca Morgan, CSP, CMC on July 6, 2014

When I stepped on the hotel elevator on the second floor, the only other person inside was a twenty-something woman. She was crying but working hard to not. Yet she couldn’t stop. I have been there — something hurts so badly you can’t control the emotion, even when you’re in a public place and you feel embarrassed at not being able to stop.

I paused briefly to look at her, unsure whether to ignore her and mind my own business to my 14th floor room. I noticed she’d pushed the 6th floor button so I knew we wouldn’t share this space long.


A super star septuagenarian

by Rebecca Morgan, CSP, CMC on June 3, 2014

Many people would assume that she was a stay-at-home grandma who mostly watched TV and crocheted cozies. How surprised they would be to see this 70-ish woman navigate through the Macy’s computerized cash register with aplomb.



How’s your follow through?

May 25, 2014

In my experience, lots of people say yes to things they never provide. Some people even volunteer to do something that never materializes. And they don’t even have the professionalism to get back to the person or group to whom they committed to tell them they won’t be delivering what was promised. Two recent occurrences […]

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Young philanthropist is an exemplar

May 17, 2014

Augustus, almost age 4, decided to do a good deed.

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When a deal isn’t

May 13, 2014

When in Cambodia, I love to get pampered. It’s easy to do since you can get a 1-hour massage for $8. So the first few days of my recent trip I tried various massage places, spending as little as $3.50 for a 1-hour massage during its “happy hour” afternoon special.

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Do you allow customers to have it their way?

May 5, 2014

On my recent 2.5-week trip to Cambodia, Thailand and Myanmar, I had the blessing of staying in 5-star hotels. However, there was a notable difference in how each treated its customers.

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Do your client gifts go awry?

April 30, 2014

Many companies like to show their appreciation for loyalty by adding extras to their repeat customers’ experience. It’s common in hotels to upgrade their loyal customers with in-room treats. While I never expect these, I appreciate them even if the item isn’t to my taste. However, it’s rare that these gestures actually backfire. I know […]

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